Unit 25 Fleetway Business Park, London, UB6 7LD
Pramukh Park, Naranpura,
Ahmedabad
211, Princess Business Skyline, Indore, MP.
Designed to provide immense customer services, Salesforce Service Cloud is basically created to improve customer efficiency, satisfaction and streamlined customer service processes.
At Application House provide cutting edge CRM Solutions, leveraging powerhouse of service cloud implementation to deliver exceptional transformative customer interactions and improved service efficiency. Salesforce service cloud provides a highly customizable platform to help businesses grow and scale at par.
Our Salesforce Service Cloud Implementation services empower organizations by introducing state-of-the-art solutions designed to refine customer service workflows, skyrocket business efficiency, and uplift support functions to unparalleled levels.
With our profound expertise in Salesforce Service Cloud's sophisticated functionalities, including case management, knowledge management, and omnichannel routing, we guarantee a tailored cloud implementation that perfectly matches your business needs.
Increase your efficiency of Customer Service and experience.
Case Management in service cloud is streamlined channel to handle the batch customers queries from case creation to automation. In Service Cloud the cases can be created from multiples channels like emails, web forms etc. The Case Management mainly deals customers queries and their resolutions to assigning the cases to skilled agents for better resolution.
A knowledge base is basically a repository of Articles, FAQs, and how to guide. The core purpose of this is to find the issues instantly without rushing and escalating to an agent for support. AI powered resolutions are also part of it to speed up the resolution processes. People can also access all their queries itself which ultimately saves time for support experts.
Omni Channel in Salesforce Service Cloud helps to channelize all the Customer queries to a streamlined process. Service cloud integrates with multiple communication channels to efficiently handle the customers queries and high-quality interactions. Real time routing in omni channel helps a balanced workload.
Salesforce service cloud offers an interface to help support specialists help community members provide the best customer service. Providing a customizable layout helps to fit everyone’s needs without restricting to functionalities providing support teams view case history, and relevant customer information. It is designed in a way to be more unified and can handle multiple cases at the same time.
In Salesforce Service Cloud SLAs are there to ensure certain important aspects like response time, resolution time ensuring that the service metrices met. The data of SLA will used to measure reports that helps to analyze key areas of improvements. SLAs also helps to ensure that the key metrics are being achieved on time.
In Salesforce Service Cloud customers can log into branded portals to find answers from knowledge base, raise cases for resolution. This helps customers to engage with each other in community forums with a transparent approach providing a complete view of customer interactions and improving service transparency and trust.
One such transformative force is Salesforce service cloud: an award-winning customer support platform that equips organizations to offer world-class support to clients.
Helping Businesses with a unified interface for customers interaction
Number of Salesforce-verified projects completed by the consultant
Number of people employed by the consultant who hold qualifying Salesforce certifications.
Application House manages the scope to meet the business expectation that fit in currently available resources by managing a small team of resources to fulfill business needs for multinational Fortune 500 companies in all counties across the world.
2nd Floor,
Unit 25 Fleetway Business Park,
London, UB6 7LD
Agile IT Application House India Pvt Ltd, Pramukh Park, Naranpura, Ahmedabad, Gujarat.
211, 2nd floor Princess Business Skyline, Vijay Nagar, Indore,
Madhya Pradesh, 452010.
Salesforce Consultancy, AppExchange & Managed Service Partner specializing in Integration providing 360-degree solution.
Helping Fortune 500 companies over a decade in the IT industry to make the right technology investments. Application House provides Multi-discipline IT consulting services. Expertise in Salesforce, Java, Microsoft .NET, and Embedded systems.
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