Unit 25 Fleetway Business Park, London, UB6 7LD
Pramukh Park, Naranpura,
Ahmedabad
211, Princess Business Skyline, Indore, MP.
Our expertise in delivering cutting-edge Service Cloud Implementation services is designed specifically around your business's service needs. Boasting a team of highly skilled Salesforce Service Cloud consultants with deep technical knowledge and extensive experience, we stand as your reliable ally towards attaining supreme customer service quality. Our premier services empower businesses to transcend conventional boundaries, boosting your support operations to extraordinary heights.
Our Salesforce Service Cloud Implementation services empower organizations by introducing state-of-the-art solutions designed to refine customer service workflows, skyrocket business efficiency, and uplift support functions to unparalleled levels.
With our profound expertise in Salesforce Service Cloud's sophisticated functionalities, including case management, knowledge management, and omnichannel routing, we guarantee a tailored cloud implementation that perfectly matches your business needs.
Increase your efficiency of Customer Service and experience.
Efficiently managing customer inquiries, issues, and service requests through the creation and tracking of cases.
Building and maintaining a knowledge base to empower customer service agents and allow customers to find answers to their questions independently.
Implementing and optimizing support across multiple channels, such as email, chat, phone, social media, and more.
Utilizing the Service Cloud Console for a unified and streamlined view of customer information, enabling agents to resolve cases more effectively.
Implementing automation rules, workflows, and processes to streamline routine tasks and improve overall efficiency.
Configuring and managing SLAs to ensure timely resolution of customer issues and adherence to service standards.
Providing training to users, including customer service agents, administrators, and other stakeholders, to ensure effective utilization of the Service Cloud platform.
Integrating and using Field Service features for managing on-site service appointments, scheduling, and dispatching field service agents.
Implementing and customizing self-service portals for customers to find information and submit service requests independently.
Our Consultants ensure that we provide end-to-end support with complete ownership of the engagement from Discovery call to Post Go-live support.
Our plan includes all communications with a dedicated POC/Salesforce expert. This ensures complete ownership and one stakeholder.
All resources deployed are Certified Salesforce Service Cloud experts with proven experience on Service Cloud implementation. With proper certification retentions.
Log submission of total hours completed on implementation with tasks completed and WIP for the entire engagement. Ensuring utmost utilization of deployed resources.
Our experts will ensure that your team is hands on and confident on using Service Cloud. Setup dashboards to showcase queries in pipeline, addressed and closed.
One console application helps increase agent productivity, and boost customer satisfaction and ROI with the help of conversational messaging.
Our experts go the extra mile by extending post Go-live support as part of our starter pack.
Number of Salesforce-verified projects completed by the consultant
Number of people employed by the consultant who hold qualifying Salesforce certifications.
Application House manages the scope to meet the business expectation that fit in currently available resources by managing a small team of resources to fulfill business needs for multinational Fortune 500 companies in all counties across the world.
2nd Floor,
Unit 25 Fleetway Business Park,
London, UB6 7LD
Agile IT Application House India Pvt Ltd, Pramukh Park, Naranpura, Ahmedabad, Gujarat.
211, 2nd floor Princess Business Skyline, Vijay Nagar, Indore,
Madhya Pradesh, 452010.
Salesforce Consultancy, AppExchange & Managed Service Partner specializing in Integration providing 360-degree solution.
Helping Fortune 500 companies over a decade in the IT industry to make the right technology investments. Application House provides Multi-discipline IT consulting services. Expertise in Salesforce, Java, Microsoft .NET, and Embedded systems.
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