Our Salesforce Support & Maintenance Services
Salesforce support and maintenance provided by Application House involves a range of Salesforce support services offered by our certified experts to help businesses maximize their Salesforce investment. These services can be crucial for companies that use Salesforce for their customer relationship management (CRM) and other business functions.
As a trusted Salesforce CRM Support partner Application house, we ensure that our experts have the necessary expertise and stay updated with the latest Salesforce technologies, best practices and releases. Our expertise of Salesforce support has catered to a range of large consulting firms to specialized industry leaders, offering different levels of service and expertise tailored to various business needs.
Support services Offered
System Monitoring and Health Checks
Regular installation base monitoring and health checks are crucial for maintaining the stability and efficiency of a Salesforce environment. These checks help identify potential issues before they cause significant problems.
Bug Fixes and Issue Resolution
Our experts resolve bugs and issues promptly. It is essential to maintain the smooth operation of Salesforce.
Performance Optimization
Optimizing the performance of the Salesforce platform is key to enhancing user experience and productivity.
User Training and Support
Effective user training and support are extended to ensure that all users can leverage Salesforce to its full potential.
Salesforce Release Management
Salesforce releases three major updates each year. Our experts are well updated with these releases leveraging new features and improvements without disrupting existing functionalities.
As business needs evolve Salesforce customizations and configurations need to be updated to support new processes and requirements.
Why Choose Application House?
At Application house, our salesforce consultants evaluate several key factors to ensure that they can provide the level of service and expertise necessary to optimize the Salesforce platform for your business needs. We measure our success by our customers success.
Salesforce Support & Maintenance Services
Check out our pricing and services included with every plan
Experienced and Certified Salesforce Consultants
Our certifications range from Salesforce Administrator, Developer, and Architect to specialized roles like Sales Cloud Consultant or Service Cloud Consultant. Our experienced consultants have navigated complex Salesforce implementations and are well-versed in overcoming unique challenges.
Bug Fixes and Issue Resolution
At Application House, our past success is a strong indicator with our case studies and references which give a clear picture of our ability to deliver successful outcomes and handle projects.
Responsive and Reliable Support Team
A responsive and reliable support team is crucial for addressing any post-implementation issues and for ongoing system maintenance. Our Salesforce CRM Customer service extends 24/7 support or if support is needed during your key business hours.
User Training and Support
Each Customer has unique needs and budget. Hire Salesforce certified experts with our flexible and tailored support plans that can be customized to meet these specific requirements. Whether it's full-scale implementation, partial support, or ongoing maintenance, Hire Salesforce professionals as per your flexibility to choose the plan what best suits your business needs.
Silver
Expert Support duration:
10 hours a week
- Salesforce Admin/configuration
- SLAs – Guaranteed response time: 12h
- Administration Virtual/Remote Admin Org/User Management System Admin Object Maintenance
- Support Services Tier 1 Support First Line Support Helpdesk / Break-fix
- Analytical Services Reports & Dashboards Data Analytics
- CI/CD Pipeline Continuous Integration
- Code Scan and Quality Control
- LWC/Apex Code Change by Salesforce Developer
- Developer & Integration Custom Development Integration Monitoring
- Dedicated Account Manager
- External System Integration
- Solution Architect support
- Release & Change Management Feature Activation Continuous Improvement
- Salesforce testing support
- Salesforce Business Analyst support
- Technical Architect support
Gold
Expert Support duration:
20 hours a week
- Salesforce Admin/configuration
- SLAs – Guaranteed response time: 6h
- Administration Virtual/Remote Admin Org/User Management System Admin Object Maintenance
- Support Services Tier 1 Support First Line Support Helpdesk / Break-fix
- Analytical Services Reports & Dashboards Data Analytics
- CI/CD Pipeline Continuous Integration
- Code Scan and Quality Control
- LWC/Apex Code Change by Salesforce Developer
- Developer & Integration Custom Development Integration Monitoring
- Dedicated Account Manager
- External System Integration
- Solution Architect support
- Release & Change Management Feature Activation Continuous Improvement
- Salesforce testing support
- Salesforce Business Analyst support
- Technical Architect support
Platinum
Expert Support duration:
40 hours a week
- Salesforce Admin/configuration
- SLAs – Guaranteed response time: Continuous
- Administration Virtual/Remote Admin Org/User Management System Admin Object Maintenance
- Support Services Tier 1 Support First Line Support Helpdesk / Break-fix
- Analytical Services Reports & Dashboards Data Analytics
- CI/CD Pipeline Continuous Integration
- Code Scan and Quality Control
- LWC/Apex Code Change by Salesforce Developer
- Developer & Integration Custom Development Integration Monitoring
- Dedicated Account Manager
- External System Integration
- Solution Architect support
- Release & Change Management Feature Activation Continuous Improvement
- Salesforce testing support
- Salesforce Business Analyst support
- Technical Architect support
Bespoke
Tailored & 10+ hours of No Cost Support
- Salesforce Admin/configuration
- SLAs – Guaranteed response time: Continuous
- Administration Virtual/Remote Admin Org/User Management System Admin Object Maintenance
- Support Services Tier 1 Support First Line Support Helpdesk / Break-fix
- Analytical Services Reports & Dashboards Data Analytics
- CI/CD Pipeline Continuous Integration
- Code Scan and Quality Control
- LWC/Apex Code Change by Salesforce Developer
- Developer & Integration Custom Development Integration Monitoring
- Dedicated Account Manager
- External System Integration
- Solution Architect support
- Release & Change Management Feature Activation Continuous Improvement
- Salesforce testing support
- Salesforce Business Analyst support
- Technical Architect support
Book a free consultation call today with our certified experts and get started with Salesforce support services today
These are the questions we hear a lot and you'll find the answers below. But if you have others, please don't hesitate to contact us - we're here to help.
- How does Application House ensure my Salesforce platform remains up-to-date with the latest features and security updates?
-
Our Salesforce Support & Maintenance Services include regular system audits and updates to ensure your Salesforce platform leverages the latest features and security enhancements. We proactively manage updates, minimizing disruption to your operations while keeping your system secure and efficient.
- Can Application House help optimize my Salesforce system to improve performance?
-
Absolutely. Our Salesforce certified professionals conduct thorough performance assessments to identify bottlenecks and areas for improvement. We then implement targeted optimizations, such as workflow adjustments and data cleanup, to enhance system efficiency and user experience.
- What kind of support does Application House offer for custom Salesforce applications?
-
We prioritize understanding Client’s business goals from the outset. Our team works closely with you to ensure that the Salesforce implementation strategy is fully aligned with your objectives, designed to improve efficiency, enhance customer relationships, and drive growth.
- How does Application House handle emergency support requests?
-
We offer prioritized emergency support services to address critical issues swiftly, ensuring minimal impact on your business operations. Our dedicated team is available to quickly resolve urgent problems, with rapid response times and effective solutions.
- Does Application House offer Salesforce training as part of its support services?
-
Yes, we provide customized Salesforce training sessions as part of our support services. These sessions are designed to help your team maximize the platform's potential, covering both basic functionalities and advanced features
Number of Salesforce-verified projects completed by the consultant
0 + Projects Completed
Number of people employed by the consultant who hold qualifying Salesforce certifications.
0 + Certified Experts
Application House manages the scope to meet the business expectation that fit in currently available resources by managing a small team of resources to fulfill business needs for multinational Fortune 500 companies in all counties across the world.
