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Elevate Your Service Excellence with Salesforce Service Cloud Implementation

Our expertise in delivering cutting-edge Service Cloud Implementation services is designed specifically around your business's service needs. Boasting a team of highly skilled Salesforce Service Cloud consultants with deep technical knowledge and extensive experience, we stand as your reliable ally towards attaining supreme customer service quality. Our premier services empower businesses to transcend conventional boundaries, boosting your support operations to extraordinary heights.

You-can-change-the-partnership-of-Application House

Consultancy & MSP Partner specializing in Integration

Application House-service cloud
Features of Service Cloud​

Increase your efficiency of Customer Service and experience.​

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Case Management

Efficiently managing customer inquiries, issues, and service requests through the creation and tracking of cases.​

  • Resolve customer queries quickly
  • Proper tracking of cases

Case Management

Efficiently managing customer inquiries, issues, and service requests through the creation and tracking of cases.​

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Knowledge Management

Building and maintaining a knowledge base to empower customer service agents and allow customers to find answers to their questions independently.​

  • Improving Communication
  • Employee issue resolution
  • Proper Documentation Process

Knowledge Management

Building and maintaining a knowledge base to empower customer service agents and allow customers to find answers to their questions independently.​

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Omni-Channel Support

Implementing and optimizing support across multiple channels, such as email, chat, phone, social media, and more.​

  • Across channel engagement
  • Priorities high engagement channels

Omni-Channel Support

Implementing and optimizing support across multiple channels, such as email, chat, phone, social media, and more.​

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Service Console

Utilizing the Service Cloud Console for a unified and streamlined view of customer information, enabling agents to resolve cases more effectively.​

Service Console

Utilizing the Service Cloud Console for a unified and streamlined view of customer information, enabling agents to resolve cases more effectively.​

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Automation

Implementing automation rules, workflows, and processes to streamline routine tasks and improve overall efficiency.​

  • Improved efficiency
  • Faster closure of routine tasks

Automation

Implementing automation rules, workflows, and processes to streamline routine tasks and improve overall efficiency.​

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Service Level Agreements (SLAs)

Configuring and managing SLAs to ensure timely resolution of customer issues and adherence to service standards.​

Service Level Agreements (SLAs)

Configuring and managing SLAs to ensure timely resolution of customer issues and adherence to service standards.​

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User Training

Providing training to users, including customer service agents, administrators, and other stakeholders, to ensure effective utilization of the Service Cloud platform.​

  • Training to ensure hands-on expertise
  • Attain maximum ROI

User Training

Providing training to users, including customer service agents, administrators, and other stakeholders, to ensure effective utilization of the Service Cloud platform.​

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Field Service

Integrating and using Field Service features for managing on-site service appointments, scheduling, and dispatching field service agents.​

  • Improving Communication
  • Employee issue resolution
  • Proper Documentation Process

Field Service

Integrating and using Field Service features for managing on-site service appointments, scheduling, and dispatching field service agents.​

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Customer and Community Portals

Implementing and customizing self-service portals for customers to find information and submit service requests independently.​

  • Faster submission of Service requests
  • Improved Service commitments

Customer and Community Portals

Implementing and customizing self-service portals for customers to find information and submit service requests independently.​

Application House Value Add & Benefits​

Our Consultants ensure that we provide end-to-end support with complete ownership of the engagement from Discovery call to Post Go-live support.

Value Add & Benefits

1-1 Follow ups

Our plan includes all communications with a dedicated POC/Salesforce expert. This ensures complete ownership and one stakeholder.​

Value Add & Benefits

Certified Proficient Experts​

All resources deployed are Certified Salesforce Service Cloud experts with proven experience on Service Cloud implementation. With proper certification retentions.

Value Add & Benefits

Transparency (24*7)​

Log submission of total hours completed on implementation with tasks completed and WIP for the entire engagement. Ensuring utmost utilization of deployed resources.​

Value Add & Benefits

Training & Support​

Our experts will ensure that your team is hands on and confident on using Service Cloud. Setup dashboards to showcase queries in pipeline, addressed and closed.​

Value Add & Benefits

One Console application​

One console application helps increase agent productivity, and boost customer satisfaction and ROI with the help of conversational messaging. ​

Value Add & Benefits

Post Go-live Support​

Our experts go the extra mile by extending post Go-live support as part of our starter pack.​

Need any help? Start with a Free Consultation
One suite of best-in-class sales solutions and services

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Projects Completed

Number of people employed by the consultant who hold qualifying Salesforce certifications.

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Certified Experts

Application House manages the scope to meet the business expectation that fit in currently available resources by managing a small team of resources to fulfill business needs for multinational Fortune 500 companies in all counties across the world.

Speak with
Our Specialists

    General Enquires

    Phone: +44 74 24 503 914 & sales@applicationhouse.com