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SMS, Text & WhatsApp Messaging for Retail Ecommerce with Salesforce CRM
Your retail ecommerce business operates in an environment where customers expect instant communication, personalised experiences, and seamless service across every channel. You can connect with shoppers through WhatsApp, SMS, text, while managing every interaction directly inside Salesforce CRM.
Registered partner providing salesforce solutions
Retail Customer Engagement & Marketing with Messaging & AI
You can manage every conversation from a central Salesforce message inbox, ensuring your sales, service, and marketing teams see the same conversation history.
01
Customer Engagement Before, During, & After Purchase
You can engage customers before purchase by answering product enquiries and recommending relevant items, support customers during purchase by assisting with checkout questions, and stay connected after purchase by sending delivery notifications, return instructions, and service responses.
02
Automated Messaging, Text Marketing, & Retail Campaigns
Your products and retail offer reach customers through automated messaging campaigns sent via SMS, Text, and WhatsApp. You can launch promotional campaigns, loyalty rewards, and personalised recommendations through scheduled messaging and bulk messaging features.
03
WhatsApp Chatbot, Conversational AI, & Human Takeover
You get to answer customer questions instantly using AI-powered messaging agents and WhatsApp chatbot interactions by allowing your team to take over conversations whenever human support is required.
04
Conversational Ads & Click-to-Message Engagement
You can capture customer interest when shoppers discover your products by using conversational ads that start messaging conversations instantly. Also, you can guide them from marketing campaigns where your teams/AI agents assist customers with product enquiries and purchase decisions.
05
AI in Retail Industry Customer Support Automation
You can automate responses to product enquiries, order questions, and service requests using AI-driven messaging agents and can improve response speed while maintaining consistent customer service.
06
Salesforce AI Automation, Flow Automation, & Trigger Messaging
Your marketing campaigns and operational alerts run automatically through AI automation combined with Salesforce Flow automation and trigger-based messaging, responding when customer records change, orders are created, or promotions are scheduled.
07
Omnichannel Ecommerce, Digital Commerce, & Conversational Marketing
You can connect ecommerce websites, messaging conversations, and CRM data to create seamless digital commerce experiences and can guide customers from marketing campaigns to purchase decisions that collect customer data for future engagement.
08
Salesforce Messaging Operations, Audit Trail, & Conversation Management
You can organise communication using message templates, scheduled messaging, opt-out management, multimedia attachments, and messaging audit trails.
Retail Operations for Customer Retention & Ecommerce
Your customer data, sales activity, messaging conversations, and service interactions stay unified by connecting e-commerce platforms, point-of-sale systems, and customer service channels to deliver a consistent retail experience.
Customer Retention Management & Loyalty Engagement
You can increase loyalty by sending personalised promotions, loyalty rewards, and product recommendations directly to your customers and can encourage repeat purchases by maintaining consistent communication.
Online Retail, Ecommerce Retail, & Marketplace Integration
You can manage your entire online retail journey, from product discovery to post-purchase engagement, using messaging conversations with ecommerce platforms, online marketplaces, and mobile commerce systems.
Inventory Management, Order Management,
& Store Pickup Notifications
You can notify customers about stock availability, order confirmations, delivery updates, and store pickup readiness.
Customer 360 View, Retail Analytics, & Reporting
You can gain a complete Customer 360 view of purchase history, service interactions, and messaging conversations and can improve retail decision-making by using analytics dashboards and reporting tools to monitor customer behaviour and sales performance.
Transform Your Retail Customer Communication with the Application House Messaging App
Client Testimonials
Our Customer's Experience with Application House
Client Testimonials
At Application House, our customer's success defines our success. We make sure that all engagements are carried out with end-to-end support from our consultants.
List of our
Global Clients
Having worked with Fortune 500 companies and mid-size and budding start-ups, our primary objective is to understand your business processes and provide solutions that are less complex and more effective.
*Client company names can be shared on request
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One suite of best-in-class sales solutions and services
Number of Salesforce-verified projects completed by the consultant
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Projects Completed Number of people employed by the consultant who hold qualifying Salesforce certifications.
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Certified Experts Application House manages the scope to meet the business expectation that fit in currently available resources by managing a small team of resources to fulfill business needs for multinational Fortune 500 companies in all counties across the world.
Speak with
Our Specialists
General Enquires
Phone: +44 74 24 503 914
Email: sales@applicationhouse.com
